Rent is due by the 1st of every month. If full payment is not received by Raintree Apartments on or before midnight on the 5th day of each month, a 10% late charge will be added to the monthly installment.
Please call in your work orders early in the day for the fastest response. Emergency Maintenance is available at nights and on weekends. To call in for a maintenance emergency, please dial 865-539-4085 and use option #3 to leave a detailed message for the on-call maintenance technician. Below is the list of problems that constitute an emergency:
- Fire (call 911 first before calling the emergency line)
- Toilet not working (if you only have one bathroom)
- Kitchen sink stopped up – 1st floor only
- Refrigerator not working
- No heat or air conditioning in extreme weather.
Be reminded that under no circumstances should items such as rice, pasta, grease, gravel, corn silks, cleaning wipes, sweepings, rags, ashes, feminine products, or any foreign substances be thrown into the kitchen sink and/or toilet lines. Any damages and the cost of cleaning or repairing plumbing resulting from misuse shall be borne by the Resident.
Each apartment home or townhome has two parking spaces in front of their prospective buildings. Guests may park on the street.
Pest Control services are provided by Orkin Pest Control. Treatment for the exterior of the buildings is their preferred method of keeping unwanted pests out of your home. The goal is to create a barrier so that pests such as ants, centipedes, and roaches can’t get inside. The good news is you don’t even have to be home for the exterior treatments. However, if you do find pests inside your home, Orkin will treat the inside and the perimeter of the structure until the pests are gone. If you have any questions, please contact the office.
We do not allow any charcoal or gas grills on patios or balconies. Electric grills are permissible.
- Application fee: $30 per applicant (If you have a cosigner, a cosigner application is an additional $30)
- Security Deposit: $300; refundable upon the condition of the apartment at time of move out
- Administrative fee: $150; non-refundable
- Prices are subject to change at any time
Yes, we allow one dog or up to two cats per apartment. All vaccination records must be up to date. We have weight and breed restrictions for dogs. Please call the office for more information.
- Dog fee: $300 one-time fee and $20 monthly fee
- Cat fee: $300 one-time fee, per cat
- Pet fees subject to change
We offer 12 or 6 month leases, with 6 month leases at an additional monthly fee. Please contact your leasing specialist for more information.
Trash is included in your rent rate. Sewer and water will be an additional tenant charge billed monthly by the property. Electricity is paid by the tenant directly to the utility company.
The following appliances are included: dishwasher, stove, oven, and refrigerator.
We accept checks, money orders, and cashier’s checks. Residents may also pay through the online portal.
If you have a maintenance issue, please visit or call the office during normal business hours to make a service request. A maintenance technician will service your apartment as soon as possible. We also have a maintenance technician on call during all non-business hours. In the event that you have an emergency maintenance issue after business hours, call the office to request immediate attention. The maintenance technician on call will be dispatched to your apartment as soon as possible.
Yes, it is required. If you do not have renters insurance already, you have the option to purchase renters insurance with eRenterPlan. They are our insurance partner. All approved applications are pre-approved with eRenterPlan. For more information please visit their website at www.eRenterPlan.com